Help & Support

Frequently Asked Questions
Please refer to our FAQ page.

Order and Payment

Postage and Packaging
Our aim is to despatch orders within 2-3 working days.
Orders are sent by Royal Mail post.

Up to 100g 99p (aprox 10 sheets of peel offs/decoupage/card etc)
Up to £50 £2.99
Over £50 Free

Please contact us if you do not receive your order within 14 days & we will send a replacement.

Returns Policy
Returns & Refunds

Faulty & damaged orders; please contact us within 7 days of receipt of goods.
We will replace or refund the item(s) as required.
We will also re reimburse the 1st class/standard parcel cost of returning the goods.
Please contact us before returning the item(s).

Please return any unwanted/unsatisfactory goods within 7 days of receipt, enclosing a copy of the packing slip, indicating what is being returned.
Any item returned, will happily be refunded (minus the postal costs), as long as it is in the original packaging (if applicable), unopened & in good condition.
You are liable for the returning goods during transit & the cost of the return. (A free Proof of Postage, available from the Post Office is recommended.)

Any items returned will be refunded within 7 days, by the same means the original payment was made by.

Terms and Conditions
Please refer to our terms and condition page.

Privacy Policy
Please refer to our privacy policy page.

Contact Us
Please use the online contact form to contact us.